Casino.com

Casino.com

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Casino.Com Review
3.9 / 5 Reviewer
{{ reviewsOverall }} / 5 Users (2 votes)
Pros
  • Great interface
  • Many famous providers
  • Live casino
  • Virtual sports
  • Safety
Cons
  • Some countries are restricted
Summary
Casino.com is a good Playtech-based operator, quite similar to other Playtech sites out there, like Betfair for instance, in terms of scope, and offer. What I liked a lot about this site was the no-nonsense approach to the layout, while still providing something exciting to look at above the fold. The biggest letdown for me has to be the downloadable PC software, which was not user-friendly at all, with frequent stalling and even issues with installation. But if you stick to your browser, either on a desktop or laptop, or a mobile device, you’ll be golden. The scope of bonuses and promotions is quite commendable, making this online casino a good site to return to time and time again, regardless of your VIP status.
Security5
Games & Software4.5
Bonuses3.5
Deposit & Money4
Customer Service4
Mobile Friendly4
Localization2.5

The Casino.com site really leaves no space for surprises with that name. What you see is what you get: straight up casino stuff, but online. It’s probably not the most creative name under the sun, but if you score a domain name like that, why change it if it perfectly encapsulates your business offering? Besides, are you here to rate casino names? That’s a no from me. So, unless you have some inexplicable beef with boring website names, you won’t find any issue with this operator.

Casino.com has been around since 2007 – which is neither super old nor super young as far as online casinos are concerned. Having started after the internet boom of the late 90s carries a certain advantage of starting with a solid base, and this is apparent in how this casino operates.

As a company, it belongs under Mansion Limited, a Gibraltar-based “online casino heavyweight”. Among a handful of poker platforms, the company operates Mansion Casino as well. Cooperation with Fox Sports Network and some high-profile sponsorship deals have made Mansion Ltd. a hot item on the scene already back in 2006, so I’d wager the Casino.com’s operations are not only solid but will be growing.

Security and Responsible Gambling

The dangers of gambling addiction do not go lost on the people running Casino.com – not to mention the fact that the provision of certain services and resources is implied through the UKGC licensing, where commitment to battling risk gambling is no laughing matter. The site works with CamCare, GambleAware and Gambling Therapy, and is likewise committed to protecting underage users.

As a precaution, you can limit your activity on the site – for instance by capping the amount you deposit or the time you spend playing. Requests can be done per email or phone. The Reality Check tool gives you a warning once your preset timed presence on the site has been exceeded. This option is easy to find in your casino cashier under My Account. There are also several levels of limiting your access to the casino – either in form of a short break or a longer term, full-on self-exclusion.

In terms of payments, your money is in good hands. All transactions are encrypted and secured by Thawte, one of the leading payment security processing firms. Transparency and anti-money laundering measures also accompany the long list of provisions set forth by the UKGC casino licence.

Games / Software Suppliers

For this casino, Mansion is using Playtech software. This is no surprise; the company uses it for some of their other brands, and Playtech is one of the top software suppliers in the industry today. Despite the fact that they limit access to their games from certain countries, you are still going to find some of the best choices when it comes to game selection and bonus games at Casino.com.

The Playtech software is available for play in three formats: you can download the casino client to your machine, or access the games via your browser in their Instant Play format. Also, you can find many of the games if you are using your mobile device by heading to the Casino.com site via your device’s browser.

Live Games at Casino.com

Fans of live-streamed gambling are in luck because Playtech just underwent a facelift worthy of a New York socialite. Their entire live table operations have been moved to studios in Riga, Latvia – practically next door to its biggest rival Evolution Gaming. along with the move came an upgrade to swanky new backdrops and sharper, faster streaming, in addition to a refurbished look for the high limit live games and even some new game additions in the casino poker section. You can read up on this in my upcoming live casino review, but in the meantime, you can rest easy knowing that your favourite game provider is now on par with its competitors.

Casino.com Payout Overview

The payouts at this gambling site are quite good, with some numbers cruising dangerously close to 100%. The winning spot belongs to live Casino Hold’em with 99.87% RTP. Nevertheless, it’d be unwise to waltz into this online casino joint and expect these return rates to hold true after five minutes of gaming. These numbers are theoretical. And while they are very much accurate, they are based on long-term gameplay. Take them as a good indicator of which game is worth your time (and money) more than some others, but expect the gameplay to unfold as it typically does – with ups and downs.

Bonuses

As is the case with many reputable casinos online, one-upmanship is most definitely a type of pastime for many operators in the search to dominate the market. Every site strives to offer at least a little something to set itself apart from the bunch – and this tends to occur with mixed results. With casino.com, the promotions and loyalty scheme deserve a mention. There are daily and weekly specials like spins on a particular game, or depending on the time you deposit, cash giveaways, cash bonuses on select games, and occasional event or holiday-based specials. A friend referral reward is also up for grabs, including an additional raffle to win up to £1,000 in bonuses.

Welcome Bonus

The Welcome Package from Casino.com is a hybrid of Free Spins and a Match Bonus. Upon creating your account, you are awarded 20 free spins of the Age of God slot machine. That is a nice touch, as it gives you the chance to try a game and possibly win money without having to make a deposit. Following that bonus, you can make your first deposit and receive a match bonus of 100% up to $400 along with 180 more Free Spins. This is a comparable bonus to many of the casinos that I have reviewed. The wagering requirement for this promotion is 40x, and you cannot use any other bonus code until you have completed this one without voiding the welcome package.

Mobile

Mobile gaming at Casino.com online casino is made possible by a neatly designed and superbly responsive web app, complete with optimized versions of your favorite games. The categorization is slightly different than on the desktop – for instance, video poker is grouped under table and card games rather than separately – but there are otherwise no wild differences. Additionally, the in-browser app is easy to use. A downloadable app is up for grabs if you’re an iOS user – my Casino.com review will expand soon to include an assessment of the mobile app where you’ll be able to read all about how and where to get the download.

Banking / Money

It comes as no surprise that there are many payment options for players at Casino.com, regardless of where you live. As soon as you log on to the website, you can click on the payment methods page and see an overview of the methods available in your country.

Deposit Options

ClickandBuy, EcoPayz, Laser, Maestro, MasterCard, Neteller, PayPal, Paysafe Card, Switch, Ukash, Visa Debit, Visa Electron, Visa, Entropay, Internet Banking, Skrill, Boku, WebMoney

Withdrawal Options

Maestro, Neteller, Visa Electron, Visa, Skrill, Wire Transfer, Check, Envoy, MyCitadel, WebMoney

Casino.com Withdrawals

Let’s be honest: there are no casinos that can name a withdrawal their strong suit. Sometimes the problem occurs, and it’s not always the casino’s fault – they may need more information to complete the verification process, or they can ask for more and more scans of your documents. It’s not a luxury, it’s a necessary thing that must be done in order to not to send your money to the carders or scammers.

Without taking such problems into account, the withdrawal is perfect here. You can use your cards, bank accounts, and electronic wallets to get your money, and you will not have to wait for a long time. 1-3 days for electronic wallets, 3-5 days for credit and debit cards, and 3-7 days for bank transfers – not the worst result, but not the best one again.

You can’t withdraw more than $15,000 per month, but this rule doesn’t work for those who have won a progressive jackpot.

Customer Service

Casino.com wants to make sure that you are able to have your issues solved any time of day, so they offer their players 24/7 customer support. If you need to reach one of the CS agents, I would suggest giving them a call. They have toll-free numbers for most countries, which is a nice touch. Once you have created an account, you have access to their Live Chat operators, which can also get you answers promptly. Should your issue require more detail, then I would suggest emqqailing their support address. Operator provides a largely similar approach to support: there’s email, a free phone line and an international number to call. Phone support is available 24/7, which ought to be good news for those who like to gamble into the wee hours of the morning. Live chat is also available, and there’s an FAQ section, accessible from the main menu, where you’ll find answers to the most common queries.

Localization

The players from 44 countries, like the USA, China, Russia, France, Germany, Spain, etc. can’t play here. Please, check if your country is on this list or not – and if it is here, you can use VPN or proxies to play.

 

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